Trouble Maker In The Organization: Exploring Influences On Organizational Commitment

Abstract

This research investigated the multifaceted influences on organizational commitment within the context of call centers in Karachi, Pakistan, focusing on financial and non-financial sectors. The study employed a cross-sectional survey design and utilized a quantitative approach to explore the impact of perceived pay equity, development opportunities, trust in leadership, psychological capital, and protean career orientation on organizational commitment. Additionally, the research examined the moderating effects of paternalistic leadership style, perception of organizational politics, and organizational cynicism on these relationships. The study, with a sample size of 357, employed convenience sampling and structural equation modeling with PLS Smart software for data analysis. Results indicated that organizational cynicism did not significantly influence organizational commitment, while development opportunities positively impacted it. Conversely, organizational cynicism was identified as a detrimental factor negatively affecting organizational commitment, suggesting a correlation between increased cynicism and decreased employee commitment. The moderating influence of paternalistic leadership style was explored, revealing its non-significant role in shaping protean career orientation. However, it significantly impacted psychological capital, influencing organizational commitment. The study also delved into the moderating role of the perception of organizational politics, emphasizing its significance in shaping the relationship between trust in leadership and organizational commitment.