Organizational Conflict Management Strategies in Public Organizations: A Systematic Literature Review

Abstract

Conflict is unavoidable and natural organizational aspect. The purpose of this review is to identify the key determinants that shape conflict management practices in public organizations through a comprehensive review of existing literature using the systematic review methodology of Preferred Reporting Items for Systematic Reviews (PRISMA). Searches were conducted on September 2023, from Emerald, Springer, and Google Scholar databases to discover relevant literature on conflict management strategies in the public domain. The findings indicate that integrating, compromising, avoiding, dominating, and accommodating are resolution strategies commonly used in the public sector. Thus, it is implicated that managers in public organization should prioritize effective conflict resolution techniques because effective conflict management improves communication, collaboration, decision-making, organizational performance, employee satisfaction, and promotes positive relationships while mitigating conflict's impact on individual well-being and organizational culture.