Exploring The Cutting Edge Technological Innovations Transforming In The Hospitality Industry And Understanding Guest Perception Of A Smart Hotel

Abstract

Technology continues to change many aspects of life; the hotel industry is no exception. By combining technology with existing business practices, hoteliers can improve their interaction with their audiences. With the use of technology, organisations can enhance their booking, providing customers with mobile room keys and QR coding the hotel rooms, among other innovative ways to improve the hotel experience of the consumers. The present research has elaborated on these different aspects to help understand the importance of technology in the service sector and how with the help of smart hotel initiatives, they can improve consumer perception while using the collected consumer data to improve business functions.