Obstacles To Administrative Reform: Local Community Cultural Perspectives In Public Services In The City Of Makassar

Abstract

The objective of this study is to recognize obstacles that are rooted in culture, which impede administrative modifications in Makassar City. The utilization of interviews and participant observation is deemed essential to the research methodology employed in this study. Following the collection of data, a qualitative examination is conducted to ascertain the types of issues that arise in the context of administrative alterations. Furthermore, strategies for addressing these obstacles are revealed. The research indicates that there exist several cultural impediments to the implementation of administrative reform in Makassar City. These include insufficient participation from city officials, unfamiliarity with the new cultural norms, opposition to the previous cultural norms, discrepancies in attitudes and values, and a disinclination to adjust to novel situations. Administrative change may encounter limitations stemming from diverse institutional and policy-related elements, such as a dearth of proficient personnel, incongruous policies and regulations, insufficient funding, compartmentalized government departments, and a deficiency of political determination. There are multiple techniques available to surmount these obstacles. In order to execute the plan successfully, it is imperative to comprehend the local culture, engage the community, disseminate information regarding the advantageous outcomes of administrative reform, attract and retain skilled personnel, allocate adequate financial resources, facilitate efficient coordination among governmental entities, and secure the support of high-level officials.