Health Care Providers Perception Of Disruptive Behaviors In Emergency Department Healthcare Provides: A Qualitative Study

Abstract

Introduction: Disruptive behaviors in emergency settings can impede team cooperation and participation. Understanding Health care providers s' perceptions of these behaviors is crucial for identifying and addressing them effectively. This study aimed to explore Health care providers s' perceptions of disruptive behaviors among emergency healthcare teams in hospitals affiliated

Method: Qualitative content analysis was employed. Twenty participants from emergency departments across five hospitals were selected through purposive sampling. Semi-structured interviews were conducted until data saturation. Data analysis followed Erlingsson and Brysiewicz's qualitative content analysis approach.

Results: Three main themes emerged: observable disruptive behaviors, hidden disruptive behaviors, and trigger factors. Observable disruptive behaviors included violence and incivility. Hidden disruptive behaviors encompassed troubling behaviors, poor communication, and irresponsibility. Trigger factors included professional incompetency and workplace discrimination.

Conclusion: Health care providers s' perceptions revealed that trigger factors such as professional incompetency and workplace discrimination contribute to both observable and hidden disruptive behaviors within emergency healthcare teams. Addressing these factors is crucial for improving team dynamics and patient care in such critical settings.