Job Satisfaction In The Hospitality Industry As A Driver For Sustainable Growth

Abstract

Introduction: When it comes to Alpine tourism, there is a shortage of highly-trained staff, particularly in the hospitality and catering sectors. Austrian businesses questioned by the Austrian Federal Economic Chamber (N = 200) found that the availability and qualities of personnel were competitive considerations in Austrian tourism, and that around 60 percent identified these aspects as a difficulty for recruiting new employees (N = 200). Aim of the study: the main aim of the study is to Job satisfaction in the hospitality industry as a driver for sustainable growth.

Material and method: There were 316 workers in two Alpine tourist areas questioned using a questionnaire to find out what variables influence their job happiness, whether or not they want to stay in the industry, and how satisfied they are with their training. Conclusion: There are important regional differences in job satisfaction and its influences, which can lead to various approaches to pursuing sustainable development potential, including personnel management and employee turnover reduction, as well as an appreciative corporate culture toward guests and employees and image cultivation among the general public.