4IR-Based Capacity-Building Interventions: A Need To Improve Service Delivery In South African Municipalities

Abstract

This study explored capacity-building measures (focus) required for South African municipalities and the City of Ekurhuleni Metropolitan Municipality (locus) to prepare for the Fourth Industrial Revolution (4IR) and, hence, offer better service delivery. The study adopted a qualitative approach and utilised literature and document review to gather relevant information. The data was assessed using conceptual and document analysis. The findings highlight the need to conceptualise capacity-building for the 4IR and why 4IR capacity in municipalities will have a transformational impact when adequately developed and implemented. The findings in the context of CoE indicate that while there are good 4IR initiatives, the municipality has not fully embraced these to maximum effect; hence, challenges persist. One challenge identified is the partial adoption of 4IR programmes, mainly due to limited capacity. Hence, institutional capacity is directly tied to infrastructural capabilities, and its absence or low uptake determines the level of embracing and utilising 4IR information communication technologies (ICTs). Another significant impediment is the skills capacities of the current staff contingent concerning 4IR-capacity level requirements. Based on the findings, the study proposes practical recommendations regarding capacity-building measures required for South African municipalities and the City of Ekurhuleni to equip for the 4IR and, hence, offer better service delivery.