Achieving Quality In Library Office Services From The Perspective Of Information Specialists At The Central University Library - Tizi Ouzou

Abstract

In the realm of library and information institutions, quality concerns are increasingly paramount, centering on the adoption and execution of quality standards within the frameworks of library management and operational services. This investigation delves into the notion of quality in university libraries, particularly examining the level of staff awareness and comprehension of this concept. Additionally, it underscores the pivotal role that information specialists can assume in identifying and addressing service discrepancies. Utilizing a descriptive analytical method, this study evaluates the prevailing conditions at the Central University Library. This evaluation includes conducting interviews and distributing questionnaires among the library staff. 
The findings culminate in a set of recommendations aimed at augmenting the quality of information services offered within the university library, thereby fostering widespread enhancement throughout various information institutions. This is to perpetually meet and exceed the evolving expectations of library patrons, highlighting the critical need for information specialists to cultivate and champion a culture of quality among the staff.