Total Quality Management (Tqm) And Organizational Performance: A Dual Examination Of Quality And Financial Impacts

Abstract

“Total quality management”, or TQM, is commonly regarded as a valuable instrument in the realm of quality oversight, serving various strategic, tactical, alongside operational requirements. It comprises one of our most commonly used and well acknowledged methods for achieving business success, along with continued quality enhancement (CQI). There is a strong interest among industrial and service businesses in taking on this plan in order for safeguarding their lasting competitive edge.  The current study intends to identify the relationship between TQM practices and thoroughly evaluate the immediate as well as collateral impact of these behaviors on the business operation of companies. Additionally, it seeks to emphasize the influence of TQM on their financial results.

The investigator used a mixture of both quantitative and qualitative methodologies in their study. Primary data collection involves surveys/ questionnaire with representatives from Organizations and secondary data collected through review of existing literature on relation between TQM practices and quality performance in organizations. Through a comprehensive examination of TQM practices, this study seeks to provide valuable insights for organizational leaders, practitioners, and scholars, ultimately contributing to a deeper understanding the impact of TQM on financial performance.