Digital HRM: Enhancing Workforce Management In Nagpur's Bpo Companies

Abstract

This paper investigates the role of digital Human Resource Management (HRM) in enhancing workforce management within Nagpur's Business Process Outsourcing (BPO) companies. As digital transformation continues to redefine business operations globally, HRM practices are undergoing significant changes, particularly in the BPO sector which is heavily reliant on human capital. The study examines how digital tools and technologies are being integrated into HRM processes such as recruitment, onboarding, training, performance management, and employee engagement. By analyzing current literature and case studies, the paper identifies key trends, benefits, and challenges associated with the adoption of digital HRM in Nagpur's BPO firms. The findings suggest that digital HRM not only improves operational efficiency and decision-making but also enhances employee satisfaction and retention. This research provides valuable insights for HR professionals and managers in the BPO sector, offering strategic recommendations for leveraging digital technologies to optimize workforce management and drive organizational success.