Providers of Medical Services in the Governmental Healthcare Sector in the Kingdom of Saudi Arabia: Knowledge of Healthcare Quality Standards

Abstract

The study aimed to assess the knowledge of healthcare providers regarding healthcare quality standards in the governmental healthcare sector in the Kingdom of Saudi Arabia. The study utilized a descriptive survey methodology to achieve its objectives. The study sample consisted of 464 healthcare professionals working in the governmental healthcare sector in Saudi Arabia. A questionnaire was used as the data collection tool. The study found a statistically significant positive correlation (p-value < 0.01) between healthcare providers' knowledge of healthcare quality standards and the quality of healthcare services, with a Pearson correlation coefficient of 0.751, indicating a strong positive relationship. Based on the study results, the study recommends several actions. Firstly, hospital management should inform patients about the value of their medical bills before initiating service procedures. Secondly, healthcare providers should develop plans and strategies for infection prevention and control for patients. Thirdly, hospital management should provide educational leaflets before conducting tests and required radiological imaging for patients, ensuring patients can easily access their medical information.