Exploring Student Satisfaction On The Educational Service Quality In Higher Education In Ho Chi Minh City, Vietnam: Systematic Analysis Review

Abstract

The evaluation of student satisfaction with the quality of educational services in higher education institutions is a prominent area of emphasis for all universities in the digital era. The objective of this study is to analyze the aspects that influence satisfaction with educational services. The research has used a systematic analysis review methodology to examine and analyze this connection. The findings have shown that there are associations among three variables, namely the lecturer's quality, student evaluation, and supervision, which are connected to the level of student satisfaction. The present study examines the relationship between student satisfaction and service quality, the quality of the lecturer, and the supervision of the student to support the understanding of the literature on educational service satisfaction.