A Study On Technology In Retail Banking In India

Abstract

Technology and retail banking in the same fabric. Technology is the foundation on which retail banking has spread its arms worldwide. Technology initiatives were adopted by different banks had implemented through in house resources for development while some other banks had done it through outsourced model. Scalability and sustainability are the two issues in these models. These models offer various customer analytic solutions for the banks to help in customer identification, need mapping and offering the right products and services.