The Relationship Between Transformational Leadership, Job Satisfaction And Organizational Commitment In The Aviation Industry

Abstract

The service sector plays an important role in growing the economic life of a country. In Jordan, the service sector contributes 80% to the gross domestic product. This study aimed to investigate the link between transformational leadership, job satisfaction, and organizational commitment in a service aviation industry, which was not studied before in a developing country like Jordan. Adopting a quantitative research design, data were collected from 286 employees working in Jordanian airline companies, using a self-structured questionnaire. Data were analyzed through descriptive statistical methods with mean, standard deviation, percentage, Pearson correlation coefficient, T-test, and regression performed by SPSS. The analysis results showed that transformational leadership has a positive relationship with job satisfaction and organizational commitment. The findings of this study serve as a guide for leaders and policymakers to better understand the relationship between transformational leadership, job satisfaction, and organizational commitment. Hence, practitioners can design good policies for adopting transformational leadership to enhance the satisfaction and commitment of employees. Finally, the results of this study were extracted based on data collected from the aviation industry, which cannot be generalized across a broader range of industries.