Assessing The Qualifications, Capacity And Work Results Of Vietnamese Civil Servants

Abstract

Vietnam’s local government consists of three levels (province, district, commune), in which the commune is the lowest level, directly implementing the State’s policies and laws to the people. Therefore, the work results of commune-level civil servants play an important role, affirming the effectiveness of management activities and the prestige of government agencies. From the legal aspect, according to the provisions of Vietnamese law, the work results of the duties of commune-level civil servants are reflected in the progress, quality of assigned tasks and people’s satisfaction; it is affected by many factors, such as: subjective factors (qualification, capacity, working attitude... of civil servants); objective factors (remuneration policy, facilities, technology... of the agency). This study refers to two subjective factors that affect the work results of commune-level civil servants, which are the subject’s professional qualifications and ability to perform tasks. The objective of the study was determined to show the relationship and level of influence of the factors of professional qualifications, expertise (PQ) and work capacity (WC) to work results of Vietnam commune-level civil servants (WR). With the research scale built, the author conducted a survey of 300 leaders of commune-level government agencies in 6 provinces representing 3 regions of Vietnam: Bac Giang province, Bac Ninh province (North region), Quang Binh province, Quang Tri province (Central region), An Giang Province, Dong Thap Province (Southern region). The survey is conducted selectively, whereby the respondents are those who have worked as leaders of commune-level government agencies for at least 3 years. Research results show that local leaders underestimate the practical capacity of commune-level civil servants, greatly affecting the performance of their duties. From the results of this study, the author discusses the issue of appropriate policies for commune-level civil servants to promote their professional qualifications and practical working capacity, contributing to improving the quality of commune-level civil servants in Vietnam.