Optimizing Collection Performance: The Impact Of Credit Collection Strategies On Financial Institutions In The Philippines

Abstract

The study sought to investigate how credit collection strategies impact the collection performance of rural banks in the Philippines. To attain this goal, the research utilized a descriptive survey method to gather data from a sample of 150 participants. representing financial institutions located in Zamboanga del Norte. The study's results indicated that reminder notices were the most commonly employed credit collection strategy among rural banks, and there were variations among financial institutions in their collection and past-due rates. The researchers categorized the credit collection strategies according to past due rates and found a significant difference among them, The results suggest that effective implementation of credit collection strategies can improve the collection performance of rural banks, leading to an increase in the collection rate and a reduction in past-due rates. The use of reminder notices was found to be an effective technique to achieve 100% efficiency in credit collection and reduce past due accounts. The study's implications for practice include the need for financial institutions to implement a variety of credit collection strategies, identify their past due rates, and categorize their implementation strategies accordingly to enhance their collection performance. The study contributes to the literature on credit collection strategies and their impact on collection performance, particularly in the context of rural banks in the Philippines, providing insights that can be used to develop effective credit collection strategies that can enhance the collection performance of rural banks in the Philippines and other similar contexts.