INNOVATION OF LOCAL GOVERNMENT PUBLIC SERVICES QUALITY IN PEKALONGAN REGENCY, INDONESIA

Abstract

Public services are a benchmark of the government's performance that is most visible. The public can directly assess the government’s performance based on the services it receives. For this reason, the quality of public services in all ministries/institutions is a fundamental thing that must be improved immediately. Improving public services, the Ministry of State Apparatus Utilization and Bureaucratic Reform (KemenPAN RB) implemented a policy that since 2014 is the year of public service innovation. All government agencies in the centre and the region are expected to make a creative idea or answer to the workings/methods of public service. KemenPAN RB collects and assesses innovations that have been carried out in a number of agencies throughout Indonesia. Hopefully, the quality and innovation of Local Government public services can always improve, so it can continue to compete healthily with other agencies.