Factors Influencing Knowledge Management – An Empirical Evidence Of Banaras Hindu University

Abstract

Knowledge management in higher education aims to reveal the hidden value of information. Adopting knowledge management practices is extremely valuable for an organization because knowledge is actually treated as an asset, rather than something immaterial. This allows the organization to better protect and exploit what it knows, and to better target and improve its knowledge development efforts. Knowledge Management is a critical component of an organization's success, especially when it comes to accelerating knowledge creation, a driving force for innovation. In higher education institutions, Knowledge Management is also performed by non-academic staff in order to create and utilize knowledge within the operational area of the organization, as well as using personal experiences in a systematic manner for the purpose of increasing the organization's capabilities. A number of factors influence their knowledge management process, and the present study examined those factors using empirical study on 384 Non-academic staff of BHU. The findings of the research indicate that organizational, leadership, and technological factors play a significant role in the various knowledge management processes. These processes include knowledge acquisition, knowledge conversion, knowledge organization, knowledge sharing, knowledge utilization, and knowledge storage. Throughout the study, these factors were also examined with regard to their impact on Knowledge Management processes.