Exploring The Factors Influencing Customer Retention Through The Eyes Of Employees And Customers. Journal of Namibian Studies : History Politics Culture, [S. l.], v. 39, p. 201–212, 2023. DOI: 10.59670/ss8gpr13. Disponível em: https://namibian-studies.com/index.php/JNS/article/view/6297. Acesso em: 19 may. 2025.