Customer Awareness And Utilization Of Banking Ombudsman Schemes In Kerala: A Survey-Based Research. Journal of Namibian Studies : History Politics Culture, [S. l.], v. 37, p. 1220–1234, 2023. DOI: 10.59670/s14am204. Disponível em: https://namibian-studies.com/index.php/JNS/article/view/7066. Acesso em: 21 jun. 2025.