Service Delivery Management In E-Governance System With Special Reference To The Users Of Online Services. Journal of Namibian Studies : History Politics Culture, [S. l.], v. 35, p. 433–445, 2023. DOI: 10.59670/9tf5s485. Disponível em: https://namibian-studies.com/index.php/JNS/article/view/5786. Acesso em: 22 jun. 2025.