Service Delivery Management In EGovernanceSystem With SpecialReference To The Users Of Online Services. Journal of Namibian Studies : History Politics Culture, [S. l.], v. 35, p. 5164–5176, 2023. DOI: 10.59670/pakejf42. Disponível em: https://namibian-studies.com/index.php/JNS/article/view/5771. Acesso em: 5 nov. 2025.