Factors Influencing The Behavioral Intention To Adopt The Mobile Phone E-Wallet Services – A Post Covid Fintech And Financial Inclusion Study

Abstract

Improvements in wireless technologies and improved advancement in smartphones have led to an increasing trend in mobile banking activities on a global scale. The Covid-19 outbreak has shifted the focus of people to adopt the E-Wallet services due to various reasons. This empirical study sought to investigate the usage of mobile e-wallet services via determining factors that influence the velocity of using E-wallet services in Pakistan. A survey questionnaire was conducted over 210 sample sizes from different students of Universities of Pakistan. Results were subsequently analyzed by the SPSS package and SEM-PLS. The findings indicate that Perceived risk is mediated by the perceived usefulness and government support to adopt the E-Wallet services (Usage Intention) even after the Covid-19 ends. This study uses the Technology Acceptance Model (TAM) by incorporating external factors that have never been used in this manner all at once, including Perceived risk, perceived usefulness, and government support. The results may provide further understandings to E-wallet tech and digital banking companies to develop strategies and engineers to design and implement mobile wallet services to produce higher consumer loyalty more improved services contextualizing the given contribution and findings.